Refund policy

Your rights under the Consumer Rights Act 2015, plus your right to cancel and our change-of-mind policy

Your consumer rights

Under the Consumer Rights Act 2015 our goods must be as described, of satisfactory quality and fit for purpose. If a product is faulty you are entitled to a refund, repair or replacement, and to compensation for any other reasonably foreseeable loss or damage. Nothing on this page limits your statutory rights.

14-day right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have a 14-day right to cancel a distance purchase, starting the day after you receive the goods, and to receive a refund. To cancel, contact us using the details on our Legal page. You do not need to give a reason. You then have a further 14 days after notifying us to send the goods back.

30-day change of mind

In addition to your statutory rights, we accept change-of-mind returns within 30 days of delivery. The item must be unused, in its original condition and packaging, and in a re-saleable state. These additional conditions do not limit your statutory rights, including the right to inspect goods as you would in a shop. Where legally permitted, a refund may be reduced for loss in value caused by handling beyond what is necessary to establish the goods' nature, characteristics and functioning.

How to request a return

Email info@evolaron.co.uk or call +447413665122 with your order number. We will provide return instructions and the correct return destination. Contacting us helps arrange the return and does not make a statutory cancellation dependent on approval. Do not assume the business contact address is the return destination. Garden sheds and other bulky items may require a suitable freight service.

Refunds

Refunds go to the original payment method. For a statutory cancellation, we refund within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier, subject to the applicable legal rules. Any standard outbound delivery charge paid on a past order is refunded where required by law. Delivery on current UK orders is free. Your payment provider may take additional time to display the credit. For a valid consumer-guarantee claim we also cover the cost of returning the item. For a change-of-mind return, the cost of return postage is the customer’s responsibility unless the item was faulty or sent in error.

Faulty or damaged on arrival

If your item arrives damaged or faulty, contact us as soon as possible with a photo and your order number and we will make it right at no cost to you.

Optional cancellation form

You may email the following to info@evolaron.co.uk; use of this form is not compulsory: